Refund policy

At LIORA, we carefully pack and check every order before it is dispatched. Because our products may be delicate, refunds are only available if an item arrives broken or damaged during delivery.

Damaged or Broken Items

Please check your order as soon as you receive it.

If your item arrives broken or damaged, please contact us within 1 hour of receiving your order and send us clear photos of:

• The damaged item

• The packaging it arrived in

• Any visible damage to the outer packaging

Our team will review the photos and get back to you regarding the appropriate resolution.

Refunds

Refunds are only considered for items that arrive broken or damaged. We do not offer refunds for change of mind, incorrect choice, or damage caused after the stipulated timeline. 

 

Please make sure you contact us within the 1-hour reporting period, as claims made after this time may not be eligible for a refund.

For any questions, contact us at contact.lioraa@gmail.com or message us on Instagram.

LIORA — Little things that feel like home.